Contact

Talk to the help NPC first, use the mailbox for account matters, and visit the guild hall if you're VIP. Here's what a ticket needs.

Before you write

Write from the email you registered with so the ticket is matched fast; it's the address the system uses for KYC files, self-exclusion and account deletion.

• In the ticket, add your account email and a line about the problem.
• Before a cash-out, finish KYC; accounts still in verification spend longer in the queue.
• Requests are reviewed within two business days; after the check, transfer time depends on your payment method.

Requests that must come from your registered email

• Self-exclusion: active within 24 hours, with a minimum lock of six months.
• A seven-day pause button.
• Permanent deletion of the account.
• Password recovery: use the reset link on the login page; it goes to your registered email.

VIP status match

Carrying a VIP save from another casino? Send a screenshot to live chat or support@lucky-boom-fr.fr and it's matched, so you skip the tutorial levels.